Reference

How 3339bet Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment dataYour right to access and deleteBangladesh-region eligibilitySecure data handling
3339bet How 3339bet Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies, Security and Retention

We apply encryption to data in transit and at rest. Your account credentials and any payment reference numbers linked to bKash, Nagad or Rocket are stored in access-controlled systems. We review our security practices periodically and update them when new risks are identified. Retention periods vary by data type — account records are kept while your account is active and for a defined period after closure; payment reference data is held in line with financial verification requirements. You can request deletion of personal data that is no longer needed for these purposes.

Encrypted Storage

All account data and payment references — including those tied to bKash, Nagad and Rocket transactions — are held in encrypted, access-controlled storage environments.

Cookie Controls

Session cookies keep your mobile lobby stable and your login active. You can limit non-essential cookies through browser settings, though this may affect some account features.

Data Retention Policy

We keep your account and transaction records for as long as needed for verification and dispute purposes. After account closure, data is held for the period required by applicable rules.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of what we hold, or delete data that is no longer needed. Contact support through live chat or email to start a request.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct an error, or raise a concern about how we handle your information, our support team is the direct route. You can reach us through live chat on the platform, by email, or through the help section of your account dashboard. We aim to respond to all data-related requests within a reasonable period — complex requests such as full data exports may take longer, and we will keep you updated on progress.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your data request and our team will log it and follow up directly.

Email Support

Send your data request or privacy concern to our support email address. Include your registered contact number so we can verify your identity quickly.

Account Help Centre

The help section inside your account lists privacy request forms. Submit a form there and track the status without leaving the platform.

Frequently Asked Questions About Your Privacy

Here are the questions we hear most often about data, account privacy and your rights. If your question is not covered here, our support team can help through live chat or email.

We collect your name, contact number and email address at registration. We also record device and session data to protect your account from unauthorised access.

We record transaction reference numbers for verification purposes only. We do not store your mobile banking PIN, password or full wallet credentials at any point.

Yes. Submit a data export request through live chat or the account help centre. We will verify your identity and send the relevant records within a reasonable timeframe.

Contact support via live chat or email with your deletion request. Data needed for active verification or dispute resolution may be retained until those processes are complete.

We do not sell your data or share it with advertising networks. Data may be shared only where required for payment processing, fraud prevention or applicable legal obligations.

Access to our platform and the application of this policy depends on your local law and eligible regions. We recommend reviewing local regulations before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.